Effective date: Nov 20th, 2009
Unlimited Dialup 19.95 month – discounts/10% for 6 months and 15% for year
Basic DSL 15.95 month - discounts/10% for 6 months and 15% for year
Pro DSL 19.95 month - discounts/10% for 6 months and 15% for year
Elite DSL 24.95 month - discounts/10% for 6 months and 15% for year
Email only 5.00 month
Static IP addresses 7.00 month
Billing Practices
Your initial payment for the term of service must be made in advance of the creation of your account. All accounts are due on the 25th of each month prior to the month of service. Email reminder notices are sent to all users primary username email address by default. All credit card and check auto debits will be deducted on the 18th of each month. Prepayment for new service is due within 10 days of initial set up.
Accepted Payment Methods
Payment for services can be made with VISA, Master Card, Discover and American Express credit/debit cards. We also accept Money Orders, and business or personal checks. Cash is accepted via personal delivery only. Agavue can set up your account to automatically withdraw your monthly payment from your credit card or checking account by either logging in to “Manage Your Account” from our website at www.agavue.com to set it up yourself or by calling our billing department at 505-923-4000 ext 2 Monday to Friday 8:00am to 5:00pm EST, where one of our billing representatives will be happy to set it up for you. Checks should be made payable to Agavue LLC and can be mailed to:
Agavue LLC
Billing Department
2105 W Spring Creek Parkway
Suite 349, PMB 228
Plano, TX 75023
Please put your username in the memo of your check.
Customers are responsible for monthly remittance of their service fees regardless of errors in transport of a standard post office or email delivered invoice. We expect all subscribers to be aware of their term of service and to pay when due, even in the event of a lost email or postal service mailing.
Due Date and Suspension Policy
Accounts are due on the 25th of each month prior to the month of service. Any setup fee, prorated fee (service started mid billing cycle), past due amounts, the current month, and any late fees of the billing cycle are due no later than 5:00 PM (EST) on the last day of each month to avoid automatic suspension.
Billing Discrepancies Policy
Any discrepancies with the billing must be presented in writing, or submitted by email within 30 days. Such notification shall NOT relieve the obligation to make all payments included amounts disputed by the due date. We keep accurate records, but mistakes can happen. If a mistake is determined, we will make it right.
Insufficient Funds Policy
If your check, bankcard (debit or credit) charge or any other payment instrument such as electronic transfer transactions used to pay Agavue in dishonored, refused, returned unpaid, or otherwise invalid for any reason, a processing fee of $25.00 will be assessed to your outstanding charges. In addition, Agavue reserves the right to electronically debit the bank account or credit card on file with us for the amount of the attempted payment plus the amount of such processing fee. Your bank account may be debited for such amounts as early as the same day such initial payment is dishonored, refused or returned.
Cancellation Policy
Although we would like you to remain a customer forever, we realize that there are situations, which you may want to cancel your service. All cancellation requests may be submitted by email or by calling Customer Service. Cancellation requests MUST be received prior to the beginning of the next billing cycle. If your account is set up for automatic payment, cancellation requests must be received before the 15th of the month to avoid additional charges to your account. NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE. Subscribers are responsible for full payment on all accounts whether or not the account is ever utilized until such time as the account is cancelled by appropriate notice.
Holiday Policy
Agavue will suspend your service for 3 consecutive months, one time per year at a rate of $10.00 per month for DSL and Dialup Services at your request prior to initiation of service change.
Refund Policy
There are no refunds for your account setup fee, the current months or any previous month’s membership. If you have prepaid for additional months of membership, you may be entitled to a refund for subsequent prepaid months. Refund for the following months prepaid time will be refunded upon cancellation of account
Termination Policy
We reserve the right to terminate accounts for not using an account in accordance with our terms and conditions, billing policies, privacy policies, or our Acceptable Use Policy also referred to as the EULA (End User License Agreement). Accounts that are discovered which blatantly abuse our acceptable use policy regarding SPAM will be charged a $100/hourly network administrative fee and be terminated immediately. Any terminated account must be paid in full before reactivation. Setup fees will also apply to accounts that expect to be recreated. Your utilization of our services constitutes your express agreement to abide by our policies, and the End User License Agreement.